It appears that the key word term "phone counselor" can apply to a number of different situations, one like that described in the job application below. By the way, that job has been filled.
Seattle Education jobs > Phone Counselor -
Phone Counselor - Company: AppleOne Location: Seattle Posted on: August 19, 2008
Phone based counselor position for a rapidly growing company Downtown Seattle. This position will be assisting people on the phone with committing to a healthier lifestyle. You will be coaching them on life plans, strategies and life changes. It is an ergonomic environment with a great view of the sound. Very friendly and offers great advancement opportunities! You also have the ability to work from home after 90 days of training.
Must have a four year college degree. Sociology or Psychology emphasis preferred. Must have great phone skills and ability to deal with people in stressful situations Must have good data entry skills as well as being able to multi-task while navigating a computer system Must be fast paced, energetic and enthusiastic Must be able to pass a criminal background check The schedules we're currently hiring for include one weekend day, usually evenings (12:30-9pm) for the next training class in mid January. This is a GREAT opportunity, so apply now to insure you have a chance to interview!
Phone counseling is primarily associated with the provision of counseling services.
Phone counselors might be volunteer crisis line workers, coaches like the above, or the mental health kind of phone counselors, and I am sure there are many other designations.
Phone counselors may do credit counseling, triage, customer service, and intake counseling.
And your phone counselor may want you to do some homework to get your success going, which might include reading an excellent book called Brainfit for Life by Simon Evans, Ph.D. and Paul Burghardt,Ph.D. who are neuroscientists at the University of Michigan.
They have culled the neuroscientific literature for information on how we can keep our brain fit, which encourages neurogenesis and neuroplasticity, or the daily growth of new brain cells and the constant rewiring of neurons into new circuits as we learn. (Neuroplasticity).
We keep our brain fit, whether we are phone counselors or phone counselees by attending to the pillars of brain fitness, physical exercise, nutrition including omega 3 fatty acid and antioxidants, sleep, stress managment, and novel learning experiences.
Novel learning experiences are the kind of learning which we experience learning a new language, or a new instrument.
Novel learning also happens with certain of the commercially available computerized brain fitness programs, like Mind Sparke Brain Fitness Pro, Lumosity, and the Posit Science Brain Fitness Program.
An online counselor would be wise to instruct clients to involve themselves with any of those three tools, because the success clients experience will carry over to other areas of their work.